Welcome to eCommerce peace of mind.

Easily manage orders for in-store pickup, curbside pickup, and delivery, with Unqueue for Business.

Get started on the web

Chat

Chat

Why Unqueue?

Earn more

With Unqueue, your store is always open and accepting online orders 24/7, which translates into more earning potential for your business.

Flexibility

You decide how and when you’d like to fulfil orders. Set your opening days, along with options for in-store pickup, curbside pickup, or delivery.

Here for you

Unqueue has a dedicated customer support team. Have a question or a technical request? Send us a message in-app and we’ll get right back to you.

Feature Overview

  • Not just delivery
  • We're flexible
  • Heads up!
  • In-app chat
  • Unique order codes
  • We're listening

    • Delivery is great, but your customers want more. Unqueue for Business lets you decide how you'd like to fulfil orders; in addition to delivery, you can process curbside and in-store pickup orders with ease.

    Ready to join Unqueue? Creating your store is as easy as 1, 2, 3...

    1. Download

    Download the Unqueue for Business app from the App Store or Google Play.

    2. Create

    Create your account and set your preferences.

    3. Add

    Add your products and switch on your store!

    How it Works

    1

    Ready?

    Customer orders from your store using the Unqueue app.

    2

    Set!

    You receive a notification of that order, pack the items, and mark the order as ready. This triggers a notification to your shopper or driver to collect.

    3

    Done.

    Business hands over order to shopper for curbside or in-store pickup, or driver for delivery. Order is complete.

    Questions?

    + I’m already using WhatsApp for pick-up orders. Isn’t Unqueue kind of the same thing?

    Unqueue does so much more than a list sent over WhatsApp could ever do! Unqueue gives you greater control of order fulfillment, the ability to check off items as you pack them, automatic notifications to your customers if you’re out of something on their list, and we tally their order to give you a total, tell you how they’re paying, and even when they’re at the shop and how much change you need to give them. Best of all, your customers can pre-order and pre-pay with a credit card in the app itself, so there's no transaction that needs to be made when they get to you – only a handover of their order.

    + If I start using an app for my business, won't people stop coming to my store? I don't want that.

    Unless you want it to, Unqueue isn’t meant to take over or replace your physical store. Rather, it’s an additional touchpoint through which you can reach your customers, particularly those who are progressive and would like online ordering, as well as those who may still be wary of spending too much time browsing your shop in person due to COVID. Think of it more like a version of your store, where people are free to visit and purchase any time.

    + I’ve already got my business listed on a food delivery platform – why would I sign up for another one?

    Simple… Unqueue isn’t just a food delivery platform. Think order management, rather than delivery, and you’ll get a better idea of what the app is about. Unqueue’s mission is to get people out of lines – across a wide range of industries – by helping businesses to efficiently manage curbside and in-store pick up orders at their store, or delivery orders they fulfil or that we can fulfil through the Unqueue Delivery network.

    + Doesn't it take long to set up a store on an app? I'm really busy!

    With Unqueue for Business, you can get your store online in just five minutes. Use the Unqueue Uploader to add your CSV inventory for super fast setup, or let us integrate with your existing point-of-sale system. We also offer store setup assistance.

    + Can you guys help me if I have questions about my store?

    Absolutely! Our dedicated customer service team is always here for you. Tap the in-app Help button, and we'll talk you through any issues you're having.

    + Is Unqueue a marketplace, or is it a tool for companies to manage their orders?

    Both: Although Unqueue was built with the mission of getting people out of line by managing pickup and delivery orders, all of the stores that are on the app are searchable by and accessible to customers, so it functions as a marketplace as well.

    + What if we have an item listed as in stock and the customer orders it but when we go to pack it it turns out that we’re out of stock?

    If you cannot fulfil an order in its entirety, you may cancel it, and drop your customer a note in the app to let them know why. If you're short an item on their order, you can notify them of that as well. Keep in mind, though, that we make it easy to turn availability off and on for products in your store.

    + How does Unqueue work with my existing inventory and accounting systems? I use Peachtree to manage my inventory.

    You can download your inventory from Peachtree and upload it automatically to the app using the Unqueue Uploader. When you’re fulfilling Unqueue orders, simply scan the item out as you usually would to update your inventory software.

    Ready to elevate order management?

    Get in touch